FAQs

How do kids learn with Agent Asha and the CSA?

We teach kids 21st century skills using hi-tech spy stories. Because not every kid wants to be a coder, but everyone wants to be a spy. We weave the KS1 & KS2 curriculum into everything we make - stories, offline activities, live experiences, online games - but it never feels like homework. Instead, kids are carrying out top secret spy work.


What if my child has already read Agent Asha: Mission Shark Bytes?

For kids who have already read Agent Asha: Mission Shark Bytes, our Children's Spy Agency Starter Kit helps bring learning to life with a pack of spy activities focused on technology, STEM, coding, and sneaking about. The pack includes: 

⭐️ A Children's Spy Agency membership card ⭐️ A Trusted Adult card ⭐️ A spy manual full of activities ⭐️ A world map to mark secret bases ⭐️ A cipher wheel to build secret codes ⭐️ Gadget blueprint cards ⭐️ Special agent invite cards

You'll also be able to access our digital worlds - csa.world and CSA Spy World app.

Can I change the delivery address on my order?

Eek! Don’t panic, just email us at hi@brightlittlelabs.com and we’ll do our best to amend the shipping instructions in time.

Do you ship internationally?

Yes, we ship worldwide with the Royal Mail.

For all shipping enquiries please see our Shipping and Returns page.

Can I try before I buy?

Don’t know an algorithm from your elbow? Like cat pictures? Enjoy jokes? Check out our Parent Guide for Coding which gives you an insight into how we teach 21st century skills through stories and fun.

Can I get a refund if I don't like it?

Yes, we offer a hassle-free, no questions asked 100% money back guarantee. BUT, we’d really really appreciate your feedback so we can figure out how to address your concerns and make our products even better going forward.

Who are Bright Little Labs?

Bright Little Labs is a kids media company on a mission to give all kids 21st century skills. Our original content teaches kids about computer science, spotting fake news, and the power of a good emoji. We are passionate about closing the digital skills gap - which is global, growing and exacerbates inequality.

We have won multiple awards (top coding toy in the UK 2019 (The Sun), 2018 (Evening Standard) + 2017 (Independent) and have users in over 100 countries on their digital platform. WarnerMedia is our strategic investor and we launched a live-spy experience Kidzania in 2019.

In July 2020 we launched a new book, Agent Asha: Mission Shark Bytes with Walker Books. Next? Expect cartoons, games, new IP, more toilet humour and taking over the world..

What is the Children’s Spy Agency (The CSA)?

The Children’s Spy Agency is a secret, high-tech intelligence agency investigating global mysteries and criminal behaviour around the world. Their motto is: Think for Yourself and Question Everything.

What is STEM?

STEM stands for Science, Technology, Engineering and Maths

STEAM, is not just what comes out of a kettle, it extends STEM to sneak art in there too.

Through STE(A)M subjects kids develop key skills including: problem solving, creativity and critical thinking.

What are 21st century skills?

These are skills that have been identified as being critical for success in the 21st century. They were identified as the key ingredients needed to prepare kids for a fast-changing, increasingly automated, information-saturated world.

They’ve been boiled down to the 4Cs - communication, collaboration, critical thinking, and creativity - these are things that humans do well and machines not so well.

Bright Little Labs has developed its own curriculum which outlines the 21st century learning that we embed in our products.

Why is coding so important for kids?

Without coding, there wouldn’t be spaceships, the internet, or the ability to tweet through your fridge. Everything in the digital age is built on code, so learning digital literacy is essential to understand the world around us - similar to other literacies, like reading. We don’t necessarily need our kids to grow up to be Shakespeare, but we need to ensure they can read.

The economy knows it too. Coding is the #1 sought-after skill in employees and it's estimated that by 2050, 50% of today’s jobs will be automated. We know that technology is shaping our future and has so many emancipatory possibilities, so it’s important that children from all backgrounds can take part.

What’s your approach to diversity?

Diversity is embedded throughout our company. Internally, we proactively recruit in different places to attract people from different backgrounds, train people up who might not have the right skills, and use merit-based interview practices. This gives chances to people who aren’t traditionally let into the door, and helps to up-skill individuals to continue our effort to diversify the workforce.

We also include a diverse range of voices in our creative process - we conduct interviews with families, run regular user testing sessions, and hire tech & cultural researchers.

Mapped to the UK Coding Curriculum

Our stories are made by teachers and secret agents, so they are all educational.

Diverse Role Models

We use the power of inclusive stories and inclusive role models to inspire ALL kids into STEM.

Sustainably Made

Everything we sell is sustainable, plastic-free, carbon neutral and made locally by people who are paid fairly.

Money Back Guarantee

If you are unhappy with anything at all, we'll refund you. No questions asked.