Shipping and Returns

Dispatch and Delivery

Covid-19 Operating Restrictions

We're a small team and fulfil your orders in person at our office/fulfilment centre/top secret headquarters in London.

Due to the novel Covid-19 pandemic, we currently observe social distancing as we fulfil your orders, and as such orders may take slightly longer to be processed during busy periods.

Our courier of choice is Royal Mail, and during busy periods, such as pre-Christmas, deliveries may be delayed for up to 7 days. If your order does not show up past the shipping window as stated in your invoice, please get in touch so we can help you resolve the issue.

If you have any questions at all, please email our team at hi@brightlittlelabs.com and we will do our best to take care of your query.

Thank you so much for your patience! 

When will my order arrive?

We fulfil your orders on demand in-house (ok, office) in London. Once printed and dispatched, your order will make its way to you via our trusted courier Royal Mail.

Orders placed Monday - Friday will be dispatched within 48 hours, and will arrive within 2-5 business days.

Orders placed during weekends and bank holidays will be dispatched the next business day.

How much does UK shipping cost? 

We use Royal Mail 48 Hour Tracked to deliver your order within the UK,. This includes England, Scotland, Wales and Northern Ireland.

Cost of shipping is calculated based on the weight of the parcel, and starts from £3.50.

Do you ship internationally, and how much does shipping cost? 

Yes, we ship worldwide with Royal Mail International Standard.

Cost of shipping is calculated based on the weight of the parcel, and the destination country as per Royal Mail World Zones.

Europe from £4.25
Orders delivered in in 7-10 business days after dispatch
Åland Islands, Albania, Andorra, Armenia, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bouvet Island, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Vatican City, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mayotte, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Réunion, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard & Jan Mayen, Sweden, Switzerland, Turkey, Ukraine

World Zone 1 from £5.60
Orders delivered in in 11-15 business days after dispatch
Afghanistan, Algeria, Angola, Anguilla, Antigua & Barbuda, Argentina, Aruba, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Benin, Bermuda, Bolivia, Botswana, Brazil, Brunei, Burkina Faso, Burundi, Cambodia, Canada, Cape Verde, Caribbean Netherlands, Cayman Islands, Central African Republic, Chad, Chile, China, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Costa Rica, Côte d’Ivoire, Cuba, Curaçao, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Falkland Islands, French Guiana, Gabon, Gambia, Ghana, Grenada, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong SAR China, India, Indonesia, Iran, Iraq, Israel, Jamaica, Japan, Jordan, Kazakhstan, Kenya, North Korea, Kuwait, Kyrgyzstan, Lebanon, Lesotho, Liberia, Libya, Macao SAR China, Madagascar, Malawi, Malaysia, Maldives, Mali, Martinique, Mauritania, Mauritius, Mexico, Mongolia, Montserrat, Morocco, Mozambique, Myanmar (Burma), Namibia, Nepal, Netherlands Antilles, Nicaragua, Niger, Nigeria, Oman, Pakistan, Palestinian Territories, Panama, Paraguay, Peru, Philippines, Qatar, Cameroon, Russia, Rwanda, St. Barthélemy, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, São Tomé & Príncipe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Sint Maarten, Somalia, South Africa, South Korea, South Sudan, Sri Lanka, St. Vincent & Grenadines, Sudan, Suriname, Syria, Taiwan, Tajikistan, Tanzania, Thailand, Togo, Trinidad & Tobago, Tunisia, Turkmenistan, Turks & Caicos Islands, Uganda, United Arab Emirates, U.S. Outlying Islands, Uruguay, Uzbekistan, Venezuela, Vietnam, British Virgin Islands, Western Sahara, Yemen, Zambia, Zimbabwe, Bhutan, British Indian Ocean Territory Show less

World Zone 2 from £6.65
Orders delivered in in 11-15 business days after dispatch
Laos, Singapore, Australia, Cook Islands, Fiji, French Polynesia, Kiribati, Nauru, New Caledonia, New Zealand, Niue, Norfolk Island, Papua New Guinea, Pitcairn Islands, Samoa, Solomon Islands, Timor-Leste, Tokelau, Tonga, Tuvalu, Vanuatu, Wallis & Futuna, Heard & McDonald Islands, South Georgia & South Sandwich Islands, Christmas Island, Cocos (Keeling) Islands

World Zone 3 from £5.75
Orders delivered in in 11-15 business days after dispatch
United States of America

Returns and Refunds

Can I return or get a refund if I don't like it? 

Yes, we offer a hassle-free, no questions asked 100% money back guarantee. BUT, we’d really really appreciate your feedback so we can figure out how to address your concerns and make our products even better going forward.

Mapped to the UK Coding Curriculum

Our stories are made by teachers and spies, so they are all secretly educational.

Diverse Role Models

We're using the power of stories and inclusive role models to inspire little and big minds alike.

Earth friendly, sustainably made

Made locally by people who are paid fairly, our products are sustainable, plastic free and carbon neutral.

Money back guarantee

If you don't like Agent Asha, we'll refund you. No questions asked.